Internet & Direct Marketing Retail

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service Delivery
Core Functions	Front End
Core Functions	Back end

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition

Operations

Service & Retention

Core Functions

Front End

Business to Business

Business Process	Project Impact
B2B e-Commerce	Re-structured entire e-Commerce strategy around the information sourced and analyzed it to gain a deeper understanding for recurring revenue; Developed a customized dashboard featuring B2B e-commerce data for executive reporting.

Sales

Back end

Sales

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition & Retention

Operations

Service Delivery

Core Functions

Front End

Customer Experience

Business Process	Project Impact
Self-serve Reporting	Built a modernized client-facing web application with specialized features assigned to different levels of users to access into user portals to view project status and transactions.

Back end

Customer Integration

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition

Operations

Service & Retention

Core Functions

Front End

Customer Onboarding

Business Process	Project Impact
Registration	Provided technology foundation and framework for growth to deliver on the existing and future data and analytical needs of the organization; Provided Curated data assets to support standard, interactive and self-service reporting that provide insights to the internal and external stakeholders.

Back end

Enablers

Information Technology

Business Process	Project Impact
Data Integration	Integrated multiple source systems across the organization into one single data platform to produce actionable insights into the various lines of business.

Finance

Business Process	Project Impact
Profitabilty Analysis	Integrated financial management, billing, budgeting, reporting and forecasting systems into one single platform to help make smarter decisions, drive innovation, and improve operations.

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Operations

Customer Acquisition

Service Delivery

Core Functions

Front End

Back end

Customer Integration

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end


Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition

Operations

Service & Retention

Core Functions

Front End

Sales

Marketing

Business Process	Project Impact
Channel Management	Built consolidated analytics reports for digital marketing efficacy across multiple automation platforms.
Market Spend Optimization	Harnessed existing financial and digital marketing data to develop a composite indicator that attributes the impact of digital activity on organization's financial health.

Back end

Product Development

Business Process	Project Impact
Product Launch	Re-evaluated and formalized product delivery process to gain new insights so as to improve client satisfaction and enhance product agility.
Product Launch	Analytics for rapidly launching new and enhanced products to capture market share in targeted customer segments.

Manufacturing

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition & Retention

Operations

Service Delivery

Core Functions

Front End

Patient Management

Business Process	Project Impact
Patient Management	Improved performance of a patient system through analytics for better insights into core operations while limiting any impediments on the supported business processes.

Back end

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Recruitment

Academic Services

Alumni & Community Engagement

Core Functions

Front End

Transcripts
Curriculum

Back end

Enablers

Information Technology

Business Process	Project Impact
Cloud Infrastructure	Cloud infrastructure configured as a hub and spoke. Enables provisioning of central services and individually managed and funded Resource Groups for each faculty.

Finance

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition

Operations

Service & Retention

Core Functions

Front End

Customer Retention

Back end

Risk Management

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end


Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Program Development

Program Administration

Service & Delivery

Core Functions

Front End

Transit

Back end

Enablers

Information Technology

Finance

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Production

Development

Sales

Core Functions

Front End

Operations
Maintenance

Back end

Capacity Planning

Production Planning

Business Process	Project Impact
Activity Based Costing	Established a company wide platform where cost and productivity data was available, transparent, reliable, and repeatable for better decision-making.

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Store Management

Customer Acquisition & Retention

Operations

Core Functions

Front End

Marketing

Business Process	Project Impact
Market Research	Built retail merchandising analytics to get an accurate picture of the present brand equity so that company could understand patterns and market trends to see their position among the competitors through the eyes of their consumers.

Back end

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Customer Acquisition

Operations

Service & Retention

Core Functions

Front End

Back end

Sales

Enablers

Information Technology

Finance

Legal

Human Resources

Citizen Services

Operations

Monitoring & Intelligence

Core Functions

Front End

Citizen Services

Back end

Resource Management

Crime Data

Enablers

Information Technology

Finance

Legal

Human Resources

Customer Acquisition

Service Delivery

Customer Management

Core Functions

Front End

Resource Management

Back end

Opportunity Management

Operations
Knowledge Management

Enablers

Information Technology

Finance

Legal

Human Resources

Operations

Customer Acquisition

Service & Retention

Core Functions

Front End

Back end

Property Development

Operations

Business Process	Project Impact
Meter Reading	Record and track meter readings across properties.
Equipment Planning & Assessment	Application to acquire, maintain, and manage capital equipment over the lifecycle.

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

Operations

Customer Acquisition

Service & Retention

Core Functions

Front End

Back end

Intelligent Processing

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service Delivery
Core Functions	Front End
Core Functions	Back end

Enablers

Information Technology

Finance

Legal

Human Resources

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end

	Operations	Customer Acquisition	Service & Retention
Core Functions	Front End
Core Functions	Back end