OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService Delivery
Core Functions
Front End
  • Customer Service
Back end
  • Customer Integration
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
  • Sales
Back end
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService Delivery
Core Functions
Front End
Back end
  • Customer Integration
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
  • Sales
Back end
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
RecruitmentAcademic ServicesAlumni & Community Engagement
Core Functions
Front End
  • Transcripts
  • Curriculum
Back end
Enablers
Information Technology Finance Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
  • Risk Management
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
Program DevelopmentProgram AdministrationService & Delivery
Core Functions
Front End
  • Transit
  • Resource Management
Back end
  • Opportunity Management
  • Operations
  • Knowledge Management
Enablers
Information Technology Finance Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
DevelopmentProductionSales & Marketing
Core Functions
Front End
  • Operations
  • Maintenance
Back end
  • Capacity Planning
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
  • Sales
Enablers
Information Technology Finance Legal Human Resources
PreventionInvestigationMonitoring & Intelligence
Core Functions
Front End
  • Citizen Services
Back end
  • Crime Data
Enablers
Information Technology Finance Legal Human Resources
Customer AcquisitionService DeliveryCustomer Management
Core Functions
Front End
  • Resource Management
Back end
  • Opportunity Management
  • Operations
  • Knowledge Management
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
  • Property Development
  • Operations
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
  • Intelligent Processing
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService Delivery
Core Functions
Front End
Back end
Enablers
Information Technology Finance Legal Human Resources
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
OperationsCustomer AcquisitionService & Retention
Core Functions
Front End
Back end
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